IMcustomer serviceService Usage Management Rules
 
one. scope of application
This rule applies to all usersIMcustomer serviceThe merchant。
 
two.  definition
IMcustomer serviceIt refers toInternational Alcohol Wholesale NetworkInstant communication tools provided to users，Through this tool, buyers can contact merchants，Consultation on goods or services。
 
three.  IMcustomer serviceManagement and usage instructions
3.1.  merchantProfessional personnel should be equippedcustomer serviceteam（Or personnel）useIMcustomer serviceProcessing fromInternational Alcohol Wholesale NetworkUser's question，Including but not limited to inquiries about products、Delivery、After Sales、Complaints and other related content。
3.2.  Merchants are concerned about itIMcustomer serviceAll activities in the account are fully responsible，Their account should be properly kept、Personal information and related passwords。answera surnameDue to unauthorized personnelusemerchantofIMcustomer serviceAny losses that the account may suffer as a result，All are borne by the merchants themselves，ifInternational Alcohol Wholesale NetworkWe have taken on the relevant responsibilities in advance for this，If the compensation or indemnity agreed upon between the merchant and the user isInternational Alcohol Wholesale NetworkAdvance payment made in advance，Merchants shouldInternational Alcohol Wholesale NetworkFrom the date of notification5Within the dayInternational Alcohol Wholesale NetworkPay the corresponding amount，Overdue unpaidInternational Alcohol Wholesale NetworkHave the right to deduct from the payment or deposit that should be settled by oneself，If the corresponding amount is insufficient to offset the compensation or damages，The merchant agrees to compensateInternational Alcohol Wholesale NetworkAll expenses and losses incurred as a result。
3.3. merchantusereachmerchant所配备ofcustomer serviceteam（Or personnel）Violation of any provision of these rules，giveInternational Alcohol Wholesale Network、Losses caused by users and other parties，Merchants must bear full liability for compensation，at the same time，If it is found that the merchant violates these rules，Or if a user initiates a complaint against the merchant and it is verified to be true，International Alcohol Wholesale NetworkThe right to terminate immediately without noticemerchantcontinueuseIMcustomer service。
3.4.  IMcustomer serviceuse要求reach影响
3.4.1.  merchantIt should also be ensured that itcustomer serviceteam（Or personnel）every weekonetoSunday，From 9:00 in the morning to 6:00 in the eveningIMcustomer servicePresence；
3.4.2.  The average monthly response time of the store to users should be maintained at45Within seconds（Monthly average response time to users：Store Allcustomer serviceequalthe moon已接待of所有会话of平均响answer时长）；
3.4.3.  merchantIMcustomer serviceThe monthly satisfaction index should be greater than or equal to80%。IMcustomer serviceSatisfaction levelIndependently consulted by usersgivego out，Satisfaction level=（Very satisfied with the quantity+Satisfaction level）/joingiveSatisfaction level调查of总量*100%；
in compliance withmerchantNot reaching the th level3.4Requirements stipulated in the regulations，International Alcohol Wholesale NetworkHave the right to follow《International Alcohol Wholesale NetworkopennessplatformmerchantPoints Management Regulationsstandard》中ofoneGeneral violation”IMcustomer serviceperhaps400phoneuseViolation”answermerchantHandle accordingly。
 
four.  IMcustomer serviceViolation Handling
4.1.  according toInternational Alcohol Wholesale NetworkThe concept of putting users first，In principle, it is prohibited to useInternational Alcohol Wholesale NetworkUser added to blacklist，Unless the following situations occur，merchantCan be done according touseBelow regulationsstandardBlock the user's corresponding username and add it to the blacklist：
4.1.1.  Long term blocking of blacklists：Users are within the scope of normal product inquiries（Including but not limited to inquiries about products、Delivery、After Sales、Complaints and other related content）outside，Reactionary phenomena have emerged、pornographic、threat、Intimidation and other illegal language，merchantwarponeorder善意提示后仍不停止of，You can directly block and add this user's username to the blacklist，And send relevant proof information via email（Including but not limited to screenshots，characters）topopyjfk@jd.comrecord；
4.1.2.  Short term blacklist blocking：Users are within the scope of normal product inquiries（Including but not limited to inquiries about products、Delivery、After Sales、Complaints and other related content）within，go out现answermerchant（customer service、Store, etc）Engaging in unwarranted harassment unrelated to shopping consultation、abuse、Defamation and other unethical language，merchantwarp善意提示后仍不停止，And the conversation is greater than5order（Excluding this number，oneorderusesystem generationoneChat messagesRecord based），This user can be used Add account name to blacklist，And send relevant proof information via email（Including but not limited to screenshots、characters）reach预计屏蔽时间发送to jxwkf@jiuxian.comrecord。The duration of shielding is determined bymerchantaccording to Determination of user language usage，userecordThe date shall prevail，The longest cannot exceedthreeindividualthe moon；
4.1.3.  use户in compliance withanswermerchantBlock unable to communicate complaints，standardInternational Alcohol Wholesale NetworkBased onmerchant提供报备信息reachuse户提供异议凭证予usejudge，in compliance with双square提供会话信息不one致of，useIMcustomer serviceRecord based。If the user complaint is reasonable，屏蔽use户answeruse户体验perhapsanswerInternational Alcohol Wholesale NetworkBrand goodwill（Such as industrial and commercial complaints、Media exposure, etc）influence，standardmerchantanswera surnameInternational Alcohol Wholesale NetworkFrom the time of notification2Remove user username from blacklist within hours，Restore user communication permissions；
4.1.4.  merchantviolate4.1The relevant regulations，International Alcohol Wholesale NetworkHave the right to follow《International Alcohol Wholesale NetworkopennessplatformmerchantPoints Management Regulationsstandard》中ofoneGeneral violation”。IMcustomer serviceperhaps400phoneuseViolationanswermerchantHandle accordingly。
4.2.  merchantusereachmerchant所配备ofcustomer serviceteam（Or personnel）Not allowedIMcustomer servicePublish thethreeParty Information，Including but not limited to nonInternational Alcohol Wholesale Network（jiuxian.com）shoppinglinkperhaps未warpInternational Alcohol Wholesale Network许approveofauxiliary word for ordinal numbersthreesquaremistakeInternational Alcohol Wholesale Network（jiuxian.com）link、Bank Account Number、auxiliary word for ordinal numbersthreesquare支付账号、twoQR code、mistakeInternational Alcohol Wholesale NetworkplatformIMcustomer service/perhaps400Telephone instant messaging account、E-mail、Physical store address and unauthorizedInternational Alcohol Wholesale Networkrecord许approveof联系square式、Advertising product information, etc。in compliance withmerchant有上述Violation行为，International Alcohol Wholesale NetworkHave the right to follow《International Alcohol Wholesale NetworkopennessplatformmerchantPoints Management Regulationsstandard》中ofoneGeneral violation行为”releaseperhaps推送auxiliary word for ordinal numbersthreeParty Information”answermerchantHandle accordingly。
4.3.  merchantusereachmerchant所配备ofcustomer serviceteam（Or personnel）Not allowedDuring the communication processuseany形式of有人身攻击、Insulting and uncivilized language，Including but not limited to defamation、harass、track、slander、Swearing at the buyerusereachuseany引起买家不满of字句perhapsuse其他square式侵犯买家of合法权益of行为。in compliance withmerchant有上述Violation行为，International Alcohol Wholesale NetworkHave the right to follow《International Alcohol Wholesale NetworkopennessplatformmerchantPoints Management Regulationsstandard》Serious violations in the”useUncivilized language”answermerchantHandle accordingly。
4.4.  merchantusereachmerchant所配备ofcustomer serviceteam（Or personnel）Not allowed toIMcustomer serviceusea surnameanymistake法ofperhaps违背正常交易of目of，Not allowed toIMcustomer serviceUsed for any purposeInternational Alcohol Wholesale Networkuse户提供服务outsideof目of，includeonlyno limita surnameuse下square面：
4.4.1.  Not allowed to violate the provisions of national laws and regulations、merchantgiveInternational Alcohol Wholesale Network合同of约定usereachInternational Alcohol Wholesale Networkopennessplatformanswermerchantof管理规定；
4.4.2.  mustn'tslanderInternational Alcohol Wholesale NetworkbrandimageperhapspersonInternational Alcohol Wholesale Networkplatform上其它anymerchant、brand、Product image；
4.4.3.  No leakage allowedInternational Alcohol Wholesale NetworkAny trade secrets，includeonlyno limita surnamemerchantgiveInternational Alcohol Wholesale Networksign a contractusereach合作过程中所获知ofgiveInternational Alcohol Wholesale NetworkRelated decisions、plan、technology、data；
4.4.4.  giveInternational Alcohol Wholesale Networkuse户沟通时answerequaluse规范ofuse语，mustn'tReactionary phenomena have emerged、pornographicandthreat、Words and phrases that threaten violence and other content；
4.4.5.  Do not transmit images containing intellectual property protection、photo、softwareperhaps其它资料of文件，includeonlyno limita surnamecopyrightperhapsTrademark rights，get rid ofmistakemerchantHaving this rightperhaps已得到所有必要of认approve；
4.4.6.  mustn'tuseanysquare式损坏perhapsdestructionIMcustomer serviceperhapsMake it inoperableperhapsoverloaded operationperhaps干扰其他squareuseIMcustomer service；Not allowed未warp授权of情况下访问anygiveIMcustomer serviceAll accounts associated with the service、computing systemperhapsnetwork；Not allowed to useIMcustomer serviceConduct pyramid schemes、Sending spam messagesperhapsany重复of未warpuse户许approveof广告信息；
in compliance withmerchant存existauxiliary word for ordinal numbers4.4Violation of regulations，International Alcohol Wholesale NetworkHave the right to follow《International Alcohol Wholesale NetworkopennessplatformmerchantPoints Management Regulationsstandard》Serious violations in the”disturbplatformorder”answermerchantHandle accordingly。
 
five.   attachstandard
5.1.  International Alcohol Wholesale Networkopennessplatformmerchantof行为，Occurred in this management regulationstandardthe date of entry into forceuse前of，适useequal时of规standard。Occurred in this management regulationstandardthe date of entry into forceuse后of，适useThis regulationstandard。
5.2.  International Alcohol Wholesale Networkapproveaccording toplatformAdjust this management policy at any time based on operational conditionsstandardcombineuse“International Alcohol Wholesale Networkopennessplatform”公告of形式向merchantannouncement，调整后of规standardonewarprelease即生效。
5.3.  merchantanswercomply with国家法律、administrative regulations、Departmental regulations and other normative documents。For any suspected violation of national laws、administrative regulations、Departmental regulations and other normative documentsof行为，This regulationstandard已有规定of，适usea surnameThis regulationstandard。This regulationstandard尚无规定of，International Alcohol Wholesale NetworkHave the right to handle at discretion。onlyInternational Alcohol Wholesale Networkanswermerchantof处理不免get rid of其answer承担of法律责任。merchantexistInternational Alcohol Wholesale NetworkAny behavior，answerat the same timecomply withgiveInternational Alcohol Wholesale NetworkAgreements signed with its affiliated companies。
5.4.  This regulationstandardself2024year10the moon1Start trial operation from [date]，a surname2024year12the moon1Effective from [date]。