International Alcohol Wholesale NetworkCriteria for determining compensation in advance on open platforms
 
Applicable scope of use：This standard is applicable toInternational Alcohol Wholesale NetworkOpen platform for all merchants，The specific scope of application is detailed in Article 2 of these rules。
 
one、Priority compensation process
1、Process flow：When the buyer passes throughInternational Alcohol Wholesale NetworkAfter trading on the platform，If the transaction results in damage to the buyer's rights and interests，The buyer has the right to request after the transaction is successfulInternational Alcohol Wholesale NetworkInitiate a complaint against the merchant，And submit a refund application。International Alcohol Wholesale NetworkDetermine based on the type of complaint issue，For complaints that can be determined to be valid through the system（Like invoice management）question type，International Alcohol Wholesale NetworkHandle according to the priority compensation standard；For merchants to verifyofquestion type，International Alcohol Wholesale NetworkWill notify（Notification forms include but are not limited to telephone、mail、）Merchant processing，Merchant receivedInternational Alcohol Wholesale NetworkAfter the complaint handling notice is issued, it should be responded to and handled on time，If the merchant fails to respond and handle it on time，standardInternational Alcohol Wholesale NetworkHandle according to the priority compensation standard。International Alcohol Wholesale NetworkWhen determining the establishment of the buyer's application based on standards，International Alcohol Wholesale NetworkPriority will be given to refunding the buyer in different forms，The resulting costs will be borne by the merchant，PaymentselfMerchants are responsible foroneDeduction from settlement payment or margin。
2、Merchant processingvalidity：For the above, merchants need to verifyquestion type，Merchants mustInternational Alcohol Wholesale Networknotified3Within hours（Based on working hours9:00-18:00count）Provide a solution or processing time，The processing effect is48hour（useInternational Alcohol Wholesale NetworkNotification Timecountselfrighthour）within。If the merchant is not presenthandlevaliditywithinProvide effectivehandleOr corresponding vouchers，standardMerchant recognitioncauseInternational Alcohol Wholesale NetworkAs a neutral party, according to this regulationstandardIusejudgehandle。
3、Merchant appeal：International Alcohol Wholesale NetworkAfter successful priority compensation，We will immediately push the compensation review form to the merchant's backend compensation management system，If the merchant verifiesInternational Alcohol Wholesale NetworkThere is a violationPriority compensationinstrument for drawing circlesstandard为buyer特殊perhaps重复refund赔Payment，Merchants canuseexist7daywithinexist赔付管理系统中发起申诉，And explain the reasons for the appeal。International Alcohol Wholesale NetworkWill combineMerchant appeal理cause再次对赔付做judge。After successful appeal，The cost is not included in the merchant's account。
4、Form of refund：International Alcohol Wholesale NetworkusuallyuseReturn of original payment methodofCompensation to customers in the form of compensation。 
 
two、Priority compensation standards for various types of complaints
auxiliary word for ordinal numbersonejoint Order shortage
1、missing part-It refers to the merchant's failure to package and send the ordered goods according to the order details and webpage product description，If the buyer complains that the received order contains missing accessories、Less free gifts，The situation of few products（This situationuseHereinafter referred to as“missing part”），Will pressuseThe following methodhandle。
1.1Acceptance conditions：
1.1.1Delivery personnel provide on-site proofmissing part，The merchant has no other valid proof；
1.1.2Merchant verificationmissing partTrueof；
1.1.3Merchants are unable to provide evidence，Prove nomissing partof；
1.1.4 International Alcohol Wholesale NetworkVerify with the merchant, but3hourNo effective response receivedof。
1.2handle
1.2.1After the buyer initiates a complaint，International Alcohol Wholesale NetworkNotifyMerchant verification是否missing part，Merchants mustInternational Alcohol Wholesale NetworkAfter notification3Within hoursReply verificationsituation。
1.2.1.1disagreemissing partjudge，Provide reasons for disagreement and relevant evidence（Clear packaging monitoring for this order，Weighing certificate issued by the courier company, etc），International Alcohol Wholesale Networkuse中立身份interferejudgehandle，如judgemerchantmissing partestablish，standardMerchants mustaccording toInternational Alcohol Wholesale NetworkgiveofhandleOpinion for buyerhandle；handleSame opinion1.2.1.2。
1.2.1.2agreemissing partjudge，须givehandlePlan orhandlevalidity，And pressuseThe following methodhandle：
Merchant reissues，Merchants mustjudgemissing partafter24Within hoursMissing items will be resent through express deliveryofgoods、Accessories or gifts for buyers，And at the same time, towardsInternational Alcohol Wholesale NetworkFeedback on the reissued express waybill number；And the express waybill numberMust be injudgemissing partafter48Within hoursAvailable for inquiryofTracking information of package collection by courier company（useExpress company system recordsofTime is the standard）。timeoutInternational Alcohol Wholesale Networkhave the right toexist通知merchantafteraccording toOut of stocksituationhandle。
If there is no stock available，Unable to reissue，Merchant recognitionInternational Alcohol Wholesale NetworkPriority can be given to refunding the corresponding amount to the buyer（Estimated refund amount for missing accessories and gifts，Maximum not exceeding50first；The refund amount for the missing item is the amount the buyer spent on purchasing the item）；likefollowmissing part原followbuyer要求return of goods，Merchants mustaccording to售after流程为buyer办理return of goodshandle；
1.2.1.3For merchantstimeoutNo response to valid informationof，defaultMerchant recognitionBuyer complaintsituation，Merchant agreesInternational Alcohol Wholesale NetworkPriority refund of the corresponding payment amount to the buyer（Estimated refund amount for missing accessories and gifts，Maximum not exceeding50first；The refund amount for the missing item is the amount the buyer spent on purchasing the item）；likefollowmissing part原followbuyer要求return of goods，Merchants mustaccording toself主售after流程为buyer办理return of goodsrefundhandle。
1.2.2followmissing partCausing buyer complaints，And demand compensation，according to《International Alcohol Wholesale Network开放平台发货管理instrument for drawing circlesstandard》Iusehandle。
 
auxiliary word for ordinal numberstwojoint management of invoices        
2、management of invoices-according to《consumer protection law》rule“Consumers requesting purchase vouchers or service documents such as invoices，The operator must provide”，Merchants must issue invoices to buyers。If the invoice issued does not meet the order requirements, resulting in a complaint，Or complaints due to failure to issue invoices,Will pressuseThe following methodhandle。
2.1Acceptance conditions
2.1.1.The merchant verifies that the invoice has not been issued and is true；
2.1.2The buyer provides a photo of the invoice received to prove that it does not meet the order requirements or legal requirementsruleTrue；
2.1.3The merchant cannot prove that an invoice has been issued；
2.1.4 International Alcohol Wholesale NetworkVerify with the merchant, but3hourNo effective response receivedof。
2.2handle
2.2.1After the buyer initiates a complaint，International Alcohol Wholesale NetworkNotifyMerchant reissuesOr modify the invoice，Merchants mustInternational Alcohol Wholesale NetworkAfter notification3Within hoursverifysituation。
2.2.1.1Disagree to reissue，Provide reasons for disagreement and relevant evidence，International Alcohol Wholesale Networkuse中立身份interferejudgehandle，If the merchant disagrees or proves that the reason is not valid，standardMerchants mustaccording toInternational Alcohol Wholesale NetworkgiveofhandleOpinion for buyerhandle；handleOpinion Viewsituationaccording to2.2.1.2、2.2.3rule。
2.2.1.2Agree to reissue，Must be inInternational Alcohol Wholesale NetworkAfter notification3Within hoursResend the invoice to the buyer，And in48hourdirectionInternational Alcohol Wholesale NetworkProvide the express waybill number for resending the invoice，And inInternational Alcohol Wholesale NetworkAfter notification48Within hoursAvailable for inquiryofTracking information of package collection by courier company（useExpress company system recordsofTime is the standard）Or inform the earliest invoice issuance time negotiated with the buyer。Merchants are not allowed to use regular mail or registered mail for mailing，The shipping cost incurred by resending the invoice shall be borne by the merchant。（If modifying the invoice，The merchant requests the buyer to return the original invoice，The merchant shall bear the round-trip shipping cost）；
2.2.2If the merchant is unable to issue the invoice in a timely manner due to reasons such as the expiration of the current month's invoice usage，Merchants need to negotiate with buyers on the specific issuance time（No later than the distanceInternational Alcohol Wholesale NetworkStarting from the date of notificationoneindividualthe moon，exceedoneindividualthe moonUnable to openInternational Alcohol Wholesale NetworkFull compensation will be providedhandle）。
2.2.3If the buyer isInternational Alcohol Wholesale NetworkAfter notification3hourNo response to valid information，24hourNot informed to resend the invoiceofExpress waybill number，48Within hoursNo query availableofTracking information of package collection by courier company（useExpress company system recordsofTime is the standard）The buyer does not accept the earliest time for the merchant to issue an invoice，Causing complaints，Merchants must pay liquidated damages to buyers，The maximum amount of liquidated damages shall not exceed the amount of the goods17%at the same timeMaximum not exceeding500first。The penalty for breach of contract willuseInternational Alcohol Wholesale NetworkCash back formInternational Alcohol Wholesale NetworkPriority compensation to buyers。
2.2.4If the buyer does not accept compensation for breach of contract，Both parties negotiate to return the goods，merchantaccording to售after流程为buyer办理return of goodsrefundhandle。
 
third period  timeoutrefundexchange goods
3、timeoutrefundexchange goods-buyeraccording to售after服务单要求useexpress deliveryof形式refund回goods给merchant，And the express waybill number shows that it has been signed for and exceeded48hour（useexpress delivery公司系统withinrecordofTime is the standard），但merchantdid notgivehandleresult，视merchant为timeoutrefundexchange goods，
3.1handle
3.1.1不论buyer提交服务单time选择ofhandleway（return of goods、exchange goods），If the buyer makes a complaint，judgemerchanttimeoutrefundexchange goodsestablish，优先建议buyer做return of goodshandle，refunduseInternational Alcohol Wholesale NetworkThe balance is in the form of a full refund from the buyer，Priority compensation（Actually, it's a refund）The cost will be borne by the merchant。
3.1.2Service Order Selectionhandleway为exchange goodssituation，likebuyer不接受return of goods，Request to continue fulfillingexchange goods，merchant有货situationLower beardaccording to《International Alcohol Wholesale Network开放平台发货管理instrument for drawing circlesstandard》Undertake corresponding responsibilitiesof责任并Iuseexchange goods，如Out of stock无法exchange goods，standardaccording to《International Alcohol Wholesale Network开放平台发货管理instrument for drawing circlesstandard》Iusehandle。
 
Section 4 Product quality category
4、Product quality category-Merchants have concerns about the material of their products、component、The description of quality and other information does not match the product received by the buyer，Or it may cause the buyer to be unable to use it normally；Merchants who fail to disclose information about product defects or describe defects that do not match the products received by buyers。
4.1Acceptance conditions         
4.1.1The buyer provides relevant proof such as product photos or quality inspection reports。
4.2handle
4.2.1After the buyer initiates a complaint，International Alcohol Wholesale NetworkNotify merchants of product quality issues and complaints，Merchants mustInternational Alcohol Wholesale NetworkAfter notification3Within hoursReply verificationsituation。
4.2.1.1Merchant agrees为buyer办理refundexchange goods，Merchants mustbuyer提交refundexchange goods申请after48Within hours为buyer办理refundexchange goodshandle（timeoutaccording toSection 4timeoutrefundexchange goodshandle）。
4.2.1.2 merchantdisagree为buyer办理refundexchange goods，Merchants must与buyer协商handlescheme，If Chao48hourStill not achievedonedeliver，International Alcohol Wholesale Networkuse中立身份interferejudgehandle，Merchants must submit toInternational Alcohol Wholesale NetworkProvide reasons for disagreement and relevant evidence（Proof includes but is not limited to industry licenses、Marketing authorization、Product Inspection Report）
4.2.1.3For merchantstimeoutNo response to valid informationof，defaultMerchant recognitionBuyer complaintsituation，Merchant agrees按buyerofRequesting，according toself主售after流程为buyer办理return of goodsrefundhandle。
4.2.4likeInternational Alcohol Wholesale Networkjudgemerchant应该承担return of goodsrefundperhaps其他售after保障责任，But the merchant refused to bear the responsibility（International Alcohol Wholesale Networkexist通知handleopinionafter，The merchant has clearly stated their refusal to bear the responsibility，Or not present48Within hours为buyer做相应of售afterhandle），International Alcohol Wholesale NetworkHave the right to prioritize providing the seller's after-sales address to the buyer，exist确认return of goodsexpress delivery单号refund回merchant售after所exist地after，International Alcohol Wholesale NetworkapproveuseInternational Alcohol Wholesale Networkbalanceof形式为buyerPriority compensationrefund全款handle，generateThe cost will be borne by the merchant。Any potential losses or additional costs resulting from this will be borne by the merchant themselves。
 
Section V Pre sale refund
5、Buyer's pre-sales refusal or cancellation of order refund issue-Buyer due to long delivery time，I don't want to purchase，After submitting a refund request due to reasons such as placing an incorrect order, etc，Merchants must48Within hours审核refund。timeoutUnaudited refundperhaps无理cause驳回refund，International Alcohol Wholesale NetworkRight to intervenehandle。（This provision does not apply to goods purchased by buyers using cash on delivery）。
5.1Acceptance conditions
5.1.1When the buyer submitted a refund request, the merchant did not ship the goods，Commercial Supermarket48hourUnaudited refund，Or reject the refund without reason；
5.1.2Merchants receive rejected products48hour（useExpress company system recordsofTime is the standard）Unaudited refund，Or reject the refund without reason；
5.1.3The buyer is rejecting the product7diva（useExpress company system recordsoftime间perhapsexpress delivery公司书面证明prevail），merchantUnaudited refund，perhapsuse没收到refund回goods为cause驳回refundof。
5.1.4Customer Refusal，There is reverse logistics information available（useExpress company system recordsofTime is the standard），merchantUnaudited refund，perhapsuse没收到refund回goods为cause驳回refundof。
5.2handle
5.2.1International Alcohol Wholesale NetworkjudgeCommercial Supermarket48hourUnaudited refund，Or reject the refund without reason after it is established，International Alcohol Wholesale Networkhave the right touseInternational Alcohol Wholesale Networkbalanceof形式为buyerPriority compensationrefund全款，generateThe cost will be borne by the merchant。
 
Section 6 Price difference category
6.Price variance
6.1Acceptance conditions
6.1.1Order deletion due to merchant reasons（If the logistics is damaged and rejected），return of goods（Like quality issuesreturn of goods），And the buyer is3daywithinRepurchase，Price increase of goods（Excluding mislabeled prices）。
6.1.2The buyer receives the product tag“Price tags”Below the actual payment price of the buyer，Or the relevant documents received from the merchant are lower than the actual payment price of the buyer。
6.2handle
6.2.1Price variancecomplaintestablish，Merchants must submit tobuyer支付其中ofdifference，difference将useInternational Alcohol Wholesale Networkbalance形式Priority compensation to buyers。
6.3Special Instructions
6.3.1As a result6.1.2situation，Causing buyer complaints，Requesting a refund of the difference and compensation，Merchants mustInternational Alcohol Wholesale NetworkAfter notification3Within hours与buyer协商赔偿amount of money，merchanttimeoutdid nothandleBuyer complaint，defaultMerchant recognitionbuyerofcomplaintsituation，International Alcohol Wholesale Networkaccording tolawrulegivehandleopinion；If the merchant and buyer negotiate and exceed48hourStill not achievedonedeliver，International Alcohol Wholesale Networkaccording tolawruleinterferehandle，generateofThe cost will be borne by the merchant。
6.3.2.1After the buyer initiates a complaint，International Alcohol Wholesale NetworkNotifymerchant协商handlescheme，Merchants mustInternational Alcohol Wholesale NetworkAfter notification3Within hoursreply（The response needs to clarify whether to agree to compensate the full price difference；likeCannot compensate for the full price differencestandard需说明原follow及最高能补偿差价ofamount of money）。like客户不接受补偿schemeofstandard需causemerchant继续与客户协商解决。
6.3.2.2 For merchantstimeoutNo response to valid informationof，defaultmerchant放弃handleBuyer complaintsituation，并agreeaccording tousebelowhandleway执行：To avoid other losses caused by buyer rejection due to price reduction，likegoods降价amount of moneyexistbuyer订单goodsamount of moneyof10%usewithin，standardInternational Alcohol Wholesale NetworkdirectuseInternational Alcohol Wholesale Network形式为buyerPriority compensationPrice difference；likegoods降价amount of money超过buyer订单goodsamount of money10%of，standardInternational Alcohol Wholesale NetworkonlyPriority compensationbuyer订单goodsamount of money10%amount of money，like需补偿超过buyer订单goodsamount of money10%ofamount of money，standardInternational Alcohol Wholesale NetworkAgain, including but not limited to work orders、phone、mail、of形式与merchant协商，Exceeding Part（即超过buyer订单goodsamount of money10%ofamount of money）Ultimately, it is up to the merchant to decide whether to provide compensation。
 
Section 7 After sales freight category
7.After sales freight category
7.1Acceptance conditions
7.1.1merchant原follow导deliverrefundexchange goods（If there are quality issues with the product，Wrong shipment，missing part，Overdue shipmentof）of；
7.1.2did not收到货到And ingoods出库前取消订单of，followmerchant原follow导delivergoods发出of。
7.2handle
merchant原follow导deliverrefundexchange goodscausemerchant承担运费，likebuyer优先垫付运费寄回merchant，Merchants musthandle售afterrefundexchange goodstime，为buyerhandlerefund还运费，likemerchanttimeout（sametimeoutrefundexchange goodsvalidityonedeliver）did notrefund运费Causing complaints，International Alcohol Wholesale Networkhave the right touseInternational Alcohol Wholesale Networkbalanceof形式为buyer优先refund还运费，generateThe cost will be borne by the merchant。
 
three、others
1、本instrument for drawing circlesstandard中涉及validitycountof，useInternational Alcohol Wholesale Network系统perhapsExpress company system recordsprevailcount。
2、本instrument for drawing circlesstandarddid not涉及of其他引起buyer利益受损ofsituation，International Alcohol Wholesale Network仍have the right to根据实际situationjudgeafter优先refund赔给buyer，follow此generateofThe cost will be borne by the merchant。
3、buyer滥用先行赔付instrument for drawing circlesstandardInitiate a compensation applicationof，International Alcohol Wholesale NetworkNot mandatory to support compensation，Determined through negotiation between the buyer and seller。
4、本instrument for drawing circlesstandardrulewithinRong and otherswithinCan't you tolerate itonedeliverof，use本instrument for drawing circlesstandardruleprevail。
5、本instrument for drawing circlesstandarda surname2024year10the moon1Trial implementation from [date]，self2024year12the moon1Effective on [date]。