International Alcohol Wholesale Network Open Platform Return and Exchange Processing Rules
scope of application：This rule applies toInternational Alcohol Wholesale NetworkOpen platform merchant store's products；For matters not specified in these rules，Then applicable《International Alcohol Wholesale Networkwww.gjjlpfw.comGeneral Principles of Open Platforms》reach《International Alcohol Wholesale NetworkRules for Handling Transaction Disputes》Handle it accordingly。
 
one、Code of Conduct for Transactions
 
auxiliary word for ordinal numbersonejoint Shipping standards
1.1.1 Merchants, except for special products，Merchants need to pay after the buyer has made the payment48Shipment within hours（customized、PresalereachOther situations（in compliance with：force majeure）We can agree on a separate delivery time，The delivery time is subject to the merchant's product description page）。
1.1.2 When the buyer applies for a refund, the merchant has not yet shipped the item，Merchants should obtain the buyer's consent before shipping。
Merchant overdue shipment，Or ship without the buyer's consent after the buyer applies for a refund，Merchants should retrieve the goods that have already been shipped，Except for those where the buyer has already signed for and confirmed receipt of the goods。
1.1.3 Unless otherwise agreed by the buyer and seller，Merchants are responsible for delivering the goods to the buyer's shipping address。
The product needs to be picked up by the buyer at a designated location，Buyers should be informed and their consent obtained before shipment。Merchants who violate the aforementioned regulations，Buyers have the right to refuse to sign for the goods。
 
Section II Sign in standard
1.2.1 The buyer should provide the merchant with accurate shipping address and recipient information in the order。
    If the buyer needs to change the shipping address or recipient information in the order，Clear consent from the merchant should be obtained。
1.2.2 When the buyer provides recipient information，You can choose yourself or someone else as the consignee。The buyer chooses someone else as the recipient，The consignee has violatedSign in standardmandatory，The buyer shall bear the corresponding responsibility。
1.2.3 Due to the buyer's provided shipping address and(perhaps)Inaccurate recipient information，perhapsWithout the consent of the merchantrequireChange shipping addressperhapsRecipient Information，Causing merchants to be unable to deliver after shipping，The shipping cost will be borne by the buyer。
1.2.4 The buyer only filled in the shipping address，But the recipient was not filled inperhapsfill inofRecipient Informationunspecific，The product was signed for at the delivery address，This signature is signed for by the buyer themselves。
1.2.5 After the shipper delivers the goods as agreed，The consignee has the obligation to receive the goods。
The consignee refuses to sign for the goods without justifiable reasons，The freight shall be borne by the consignee。
1.2.6 After the consignee refuses to sign for the goods，Merchants shouldreachContact the carrier to retrieve the goods。
Additional shipping costs incurred due to merchants' negligence in retrieving goods、Storage fees and other expenses shall be borne by the merchant。
1.2.7 The consignee canuseI personally signed for the goodsperhapsEntrust someone else to sign for the goods on behalf of you，The signature of the entrusted party shall be signed for by the recipient themselves。
1.2.8 When the consignee signs for the goods，Goods should be inspected and accepted。
Involved inreachgoodsObjectively identifiableThe matter at hand，The consignee shall conduct inspection upon receipt of the goods。For matters that cannot be inspected upon receipt of goods，The consignee shall complete the acceptance inspection before confirming receipt of the goods，After passing the acceptance inspection, click to confirm receipt。
The term referred to in this clause“Objectively identifiable”，It refers to the objective ability to directly judge with the naked eye that the received product has a good surface condition and matches the description on the product page，Objectively identifiableThe scope of judgment includes but is not limited to the shape of the goods、size、quantity、Weight, etc。
third period Return and exchange standards
1.3.1 International Alcohol Wholesale NetworkThe products sold by merchants on open platforms meet the following conditions，From the date of self sale（Based on the actual receipt date）rise7Returns and exchanges are available within the day（customizedclassgoodsNot returning hereexchange goodsin range。customizedgoodsorderoneOnce it takes effect online，It is not supported7Tian has no reason to return or exchange goods，goodsin compliance withThere may be issues such as damageuseexchange goods，But it does not support returns。Old wine has been produced and stored for a long time，The appearance of the product appears to be outdated，Different from the new product and incomparable；Beer itself has a short shelf life。therefore，Old wine and beer are special commodities，Not Applicable7Tian has no reason to return or exchange goods）。

1.3.2 The buyer and seller have reached a return and exchange agreement，perhapsInternational Alcohol Wholesale NetworkAfter making the return and exchange processing result，Merchants should receiveInternational Alcohol Wholesale NetworkAfter processing the results24Within hoursperhapsThe person andbuyeragree onofProvide refunds within the specified time frameexchange goodsaddress。
Merchants who fail to provide a return or exchange address on time，With its presenceInternational Alcohol Wholesale NetworkProvided by open platform merchants“Default return address”As a return and exchange address。
1.3.3 The incorrect return and exchange address provided by the merchant results in the buyer being unable to deliver the returned product after returning it，Merchants bear the responsibilitythereforeFreight generated。
1.3.4 When the buyer returns or exchanges the goods based on the processing results agreed upon in the agreement，The same transportation method as the merchant's shipment should be used for shipping。
Unless explicit consent is obtained from the recipient，The sender shall not use collect payment method to pay for freight。
After returning the item，Merchants have the obligation to receive goods。After the merchant provides exchange service and reshipment，The buyer has the obligation to receive the goods
 
two、Logistics standards
 
auxiliary word for ordinal numbersonejoint Standardization of logistics methods
2.1.1 Merchants should use transportation methods with collection and receipt vouchers to ship goods。
The buyer requests to use a transportation method without collection and signing vouchers for shipment，Merchants shouldBefore shipmentusephoneperhapsClearly inform buyers of the risks associated with this method through text messaging。
2.1.2 The buyer and seller have designated a specific carrier，Merchants should entrust the specific carrier to transport the goods。Merchants who violate the provisions of the preceding paragraph，Buyers have the right to refuse to sign for the goods。
 
Section II Freight regulations
2.2.1Merchants should provide clear information on the responsibility and composition of freight charges、Accurate description。
Provide two or more different descriptions of shipping costs in the product description，perhapsThe actual occurrenceofFreight andgoodsdescribeofThe shipping fee is notoneZhi's，Merchants should contact buyers in advance to provide explanations，And obtain the buyer's consent。
Merchants who violate the provisions of the preceding paragraph，Pay the shipping fee with a favorable description for the buyer。
2.2.2 The shipping cost will be borne by the buyerof，Merchants should charge shipping fees to buyers based on the actual amount incurred。
2.2.3 refundexchange goodsgoodsdrawriseofFreight issue:
2.2.3.1Buyer application“II don't want it anymore”Reason for refund: return or exchange of goods，All shipping costs will be borne by the buyer（The merchant shall bear the shipping cost for the first shipment of free shipping products）；
2.2.3.2Buyer applicationmistake“II don't want it anymore”Reason for refund: return or exchange of goods，The responsible party is the buyer，All shipping costs will be borne by the buyer（The merchant shall bear the shipping cost for the first shipment of free shipping products）；The responsible party is the merchant，All shipping costs will be borne by the merchant。
2.2.4If the product needs to be shipped during the return or exchange process and the shipping cost is not agreed upon，thereforeFreight generatedcauseMerchants bear the responsibility（Buyers should use negotiation with merchantsoneZhi'stransportsquareStandard shipping）。
 
three、Dispute Resolution Standards
 
auxiliary word for ordinal numbersonejoint settlement of disputes
3.1.1 International Alcohol Wholesale NetworkDuring the dispute resolution period，Both the buyer and seller should follow theInternational Alcohol Wholesale NetworkSMS sent by customer service、phoneperhapsemail notificationreachProvide vouchers at the time。
3.1.2 International Alcohol Wholesale NetworkAfter collecting the credentials provided by both parties，in the futureInternational Alcohol Wholesale NetworkWithin the time indicated by the system prompt，Handle corresponding disputes in accordance with this standard；This specification does not have clear provisions，causeInternational Alcohol Wholesale NetworkMake decisions based on their independent judgment。
anyoneFang has no legitimate reasoncause，Failure to provide vouchers as stipulated in the preceding paragraph，International Alcohol Wholesale NetworkHave the right to process according to the actual collected vouchers。
 
Section II burden of proof
3.2.1 During the dispute resolution process，International Alcohol Wholesale Networkhave the right torequirebuyerperhapsMerchants provide supporting evidence，And have the right to unilaterally judge the validity of evidence。
3.2.2 The buyer claims that they have not received the goods，Merchants forbuyerAccording toSign in standardRegulations on signature and deliverygoodsbearburden of proof。
3.2.3 After the buyer signs for the goods，Due to surface imperfectionsoneCausing controversyof，buyerSign for receiptgoodsThere is already a surface that does not existoneZhi'sSituation assumptionburden of proof。
3.2.4 buyerClaim receivedofgoodsThere are quality issues presentperhapsIt's fakegoodsAnd it is impossible to make a judgment with the naked eyeof，Merchants should follow theInternational Alcohol Wholesale NetworkThe requirement is to provide the manufacturer's distribution certificate、Product Qualification Certificate、Commercial invoices and other supporting documents。buyeradvocategoodsThere are quality issues presentperhapsNot consistent with online description，And it can be judged by the naked eye，International Alcohol Wholesale NetworkHave the right to directly identify based on product images。
3.2.5 After the merchant provides proof documents that comply with the provisions of the preceding paragraph of this standard，Buyers should considerInternational Alcohol Wholesale NetworkThe requirement is to provide corresponding testing certificates。The test result isgoodsThere are quality issues presentperhapsIt's fakegoodsof，Testing costscauseMerchants bear the responsibility；The test result shows that there are no quality issues with the product and it is not a counterfeit product，Testing costscausebuyerbear。Principle of assuming responsibility for damage caused by the product during the testing process，Same responsibility as the testing fee。Objectively unable to provide testing proofperhapsProvide testing certificateofThe cost exceeds the disputed amount itself, resulting in the inability to ascertain the factsofloss，causeBoth the buyer and seller shall bear the responsibility jointly，Proportion of ResponsibilitycauseInternational Alcohol Wholesale NetworkDetermine based on specific circumstances。Non responsiveInternational Alcohol Wholesale Networkrequire，Tested by the buyer themselves，Testing costscausebuyerbear。
3.2.6 in compliance withThe merchant did not declare shipment，But inBuyer applicationAlready refunded before refundwarpActual shipmentof，Corresponding shipping vouchers should be provided。
3.2.7 be directed againstInternational Alcohol Wholesale NetworkAll required supporting documents for various types of disputes accepted，useInternational Alcohol Wholesale Networkrequireofcontentprevail。
3.2.8 International Alcohol Wholesale NetworkAs an independentauxiliary word for ordinal numbersthreesquare，Only conduct a formal review of the evidence submitted by both parties，And make independent judgments，Both parties shall independently verify the authenticity of the evidence、integrity、Accuracy andreachTimely responsibility，And bear the consequences of being unable to provide evidence。
3.2.9 Limitation of proof48hourperhapsAccording to special circumstancesInternational Alcohol Wholesale NetworkCustomer service providedofEmail Contentrequireprevail。
 
four、Scope of dispute acceptance
4.1 International Alcohol Wholesale NetworkTo comply with the refundexchange goodsofApply foruseAcceptance。
4.2  International Alcohol Wholesale NetworkRegarding the following applications，Not processed：
4.2.1 The buyer has exceeded the delivery deadline7Submit a return or exchange request within the day，International Alcohol Wholesale Networkinadmissible。
4.2.2 The shipping cost will be borne by the buyerofin the case of，If the agreed freight is lower than the actual freight incurred，Insufficient partcauseBuy and sell doublesquareselfConduct negotiationsperhapsResolve through other means，International Alcohol Wholesale NetworkNot processed。
4.2.3 The buyer and seller have reached a return and exchange agreement through self negotiation and have fulfilled it，onesquareperhapstwosquareRegretting leads to controversyof，International Alcohol Wholesale NetworkNot processed；The buyer and seller have reached a return and exchange agreement through self negotiation but have not yet fulfilled it，onesquareperhapstwosquarerenege，requireInternational Alcohol Wholesale NetworkInvolved in，International Alcohol Wholesale NetworkHandle according to this specification。
4.2.4 《International Alcohol Wholesale NetworkUser Registration Agreement》unsignedperhapsterminatedofMerchants andbuyerbetweenofAfter sales disputes，International Alcohol Wholesale NetworkNot processed。 
4.2.5 International Alcohol Wholesale NetworkAuthorized to handle returns and exchanges based on the status of the transaction，Intervene in the transaction for judgment and processing completion，perhapsAfter providing the processing resultcauseBuy and sell doublesquareselfComplete the transaction。
 
five、No impacttwoSecondary sales
In any case，Go for a refundexchange goodsofPreconditioncorrectProposed refundofgoodsNo impacttwoSecondary sales。The following situations can beuseRecognized as having an impacttwoSecondary sales：
5.1The original packaging is incomplete（Open the original packaging of the sealed product，oneSecondary sealing tapeperhapsDamaged rubber strip，Original packaging refers to the original factory packaging of a product，withoutwrapIncluding logisticsoftwoSecondary packaging）；
5.2 Anti counterfeiting coating（in compliance withhave）Scratched open；
5.3accessory（in compliance withhave）Incomplete，Lost；
5.4 The goods have been intentionally damaged、Scratches, etc；
5.5in compliance withhavegift，fail toin compliance withNumber refund；
5.6 According to the actual situation of the product，wrapcontainBut not limited to the above-mentioned impactstwoSecondary salesofsituation。
 
six、supplementary provisions
6.1 This rule is from2024year10the moon1sunrisetrial，self2024year12the moon1sunrisetake effect。