International Alcohol Wholesale NetworkOpen PlatformMerchant order permissions and usage process instructions and requirements
 
Chapter One：overview
1.1scope of application：This rule applies toInternational Alcohol Wholesale NetworkOpen Platformmerchant。
1.2Purpose and Basis：International Alcohol Wholesale Networkfollow“Authentic quality and excellent price、Fast and convenient”Our business philosophy,use“Let every alcoholic in the world be able toInternational Alcohol Wholesale NetworkFind the wine you love！”For our ultimate goal。To ensureInternational Alcohol Wholesale NetworkLegitimate rights and interests of users，To provide the highest quality products and services to the vast number of users。maintenanceInternational Alcohol Wholesale NetworkNormal business order，according to《International Alcohol Wholesale NetworkUser Registration Agreement》、《International Alcohol Wholesale NetworkOpen PlatformStore Service Agreement》And other services/cooperation agreement，Develop these rules。
 
Chapter 2：Merchant order permissions and usage
Merchant permissions：merchant可useOperate the entire order process，The specific usage process instructions and requirements are as follows：
2.1Order operation：
2.1.1send out goods：After the buyer confirms the order payment，Merchants need to48小时内为merchantsend out goods，And upload logistics information in the merchant's store backend。
2.1.2Request a refund：客户联系merchantRequest a refund，After reaching a consensus through negotiation，Merchants need to find the corresponding order in the store backend，operateRequest a refund。The processing type is：
（1）Return processing：Buyer contacts merchant to apply for return，It is necessary to reach a consensus with the buyer through negotiationusereturn of goods，Confirm quantity and amount，And return it/Fill in the refund application truthfully，Select from processing typesReturn processing。After selecting the corresponding reason for return or exchange based on customer feedback，Submit an application and inform the buyer of the return address, shipping method, and other relevant information。
（2）Exchange processing：Buyer contacts merchant to apply for exchange，It is necessary to reach a consensus with the buyer through negotiationuseexchange goods，Confirm the quantity and product information for exchange，And return it/Fill in the refund application truthfully，Select from processing typesExchange processing（Exchange processingThe default refund amount is0），After selecting the corresponding reason for return or exchange based on customer feedback，Submit an application and inform the buyer of the return address, shipping method, and other relevant information。
（3）Only refund processing：Buyer contacts merchant to apply for refund only，It is necessary to reach a consensus with the buyer through negotiationuserefund，Confirm refund amount，And return it/Fill in the refund application truthfully，Select from processing typesOnly refund processing（Refund only, not involving buyer returns，Please fill in with caution），After selecting the refund reason corresponding to customer feedback，Submit application。
 
2.1.3notes：Customer service and after-sales service-In the return and exchange list，每行申请右侧的operatenotes，（Can be used fornotes买家反馈的return of goods/Exchange request、Return logistics tracking number、Have you received any information regarding the return of goods）
2.1.4 revoke：If the buyer applies for a return or exchange，Contacting the merchant no longer requires returns or exchanges，At the order list，selectrevokeJust apply。
2.1.5Confirm refund：买家联系merchant协商Request a refundafter，The refund requirements have been met（in compliance with：During the return and exchange process：The buyer has returned the product，After the merchant has received the returned goods。仅refund协商一致并Request a refundafter等），
Click to confirm the application，International Alcohol Wholesale NetworkThe default merchant has already received the return，And process the refund directly。（Please ensure that you have received the buyer's returned item before clicking confirm！）in compliance with出现refundafter买家未退回商品等此类问题，Merchants negotiate with buyers to resolve the issue on their own，International Alcohol Wholesale Networkinadmissible！
2.1.6Delete request：Buyer contacts merchant to cancel order，If the buyer insists on canceling the order after negotiation，Merchants need to assist in deleting orders in the backend；If the merchant passes throughInternational Alcohol Wholesale NetworkWebsite andappCancel the order on your own，Merchants need to24Conduct audit operations within hours，like24Not operated within the hour，The order will be automatically cancelled。（Please make sure to inform the buyer when deleting the orderAfter reaching a consensus through negotiationperform，in compliance withComplaints have arisenThen according to《International Alcohol Wholesale NetworkOpen PlatformRules for Handling Transaction Disputes》Processing。）
 
Chapter III：Merchant operation requirements
3.1.1merchantperformOrder operationInvolving the parts that require negotiation and agreement with the buyer，Must obtain the buyer's consent，And leave the buyer's confirmation basis（Customer service phone recording、SMS, etc）.in compliance with出现未按照此要求performoperate的情况，Then according to《International Alcohol Wholesale NetworkOpen PlatformRules for Handling Transaction Disputes》Processing。
3.1.2Order insend out goodsafter20Automatically confirm receipt within the day，Automatic confirmation of after-sales issues that arise after receiving the goods，Merchants and customers can negotiate and resolve the issue on their own。
Chapter Four other
4.1 This rule is from2024year10the moon1Trial implementation from [date]，self2024year12the moon1Effective from [date]。