International Alcohol Wholesale Network Open Platform Transaction Dispute Resolution Rules
 
one、General Provisions for Handling Transaction Disputes
 
auxiliary word for ordinal numbersonechapter：overview
1.1scope of application：This rule applies toInternational Alcohol Wholesale NetworkOpen Platform（hereinafter referred to asInternational Alcohol Wholesale Network）merchant。
1.2Purpose and Basis：International Alcohol Wholesale Networkfollow“Authentic quality and excellent price、Fast and convenient”Our business philosophy,use“Let every person in the worldoneAll wine lovers can be thereInternational Alcohol Wholesale NetworkFind the one you loveoneWine style！”For our ultimate goal。To ensureInternational Alcohol Wholesale NetworkLegitimate rights and interests of users，To provide the highest quality products and services to the vast number of users。maintenanceInternational Alcohol Wholesale NetworkNormal business order，according to《International Alcohol Wholesale NetworkUser Registration Agreement》、《International Alcohol Wholesale NetworkOpen PlatformmerchantEntry Agreement》And other services/cooperation agreement，Develop these rules。
1.3International Alcohol Wholesale NetworkNot a judicial authority，Not a professional dispute resolution institution，International Alcohol Wholesale Networkanswera surnamemerchantreachbuyerbetweenDispute resolutionCompletely basica surnameProvisions of relevant laws and regulations、The agreement and the willingness of both the buyer and seller，International Alcohol Wholesale NetworkOnly able touse普通mistake专业人士of知识水平and能力answerbuyerandmerchant提交of相关证据材料perform鉴别anddetermine，International Alcohol Wholesale NetworkWe cannot guarantee the complete correctness of the transaction dispute resolution results based on this，I also do not assume any responsibility for this。
1.4Users make purchasesmerchantPre sales generated by the product、After sales issues，may applyInternational Alcohol Wholesale NetworkInterventional treatment，During the dispute resolution period，International Alcohol Wholesale NetworkHave the right to communicate via email、Sending tips or notifications related to dispute resolution to both parties through SMS or phone calls。
 
Chapter 2：transaction
2.1Legal and compliant：merchantDelivered tobuyerThe goods should comply with the relevant provisions of laws and regulations，And the products sold shall not violateInternational Alcohol Wholesale NetworkOpen PlatformGeneral Provisionsa surnamePosting prohibited information、Selling counterfeit goods、Sending spam messages、Selling imported goods without customs declaration、Regulations related to the release of non agreed upon goods and other terms。
2.2Describe truthfully：merchantanswer当answer其所售goodsperformDescribe truthfully，It should be on the product description page、Shop pages, promotional pages, and all othersInternational Alcohol Wholesale NetworkIn the provided communication channels，Basic attributes of the product、Truthful information such as defects that must be explained、Complete description。
2.3quality assurance：merchantanswer当answer其所售goods质量bear保证责任，即保证其Delivered tobuyerThe product is eligible within the warranty periodusenormal use，Including the absence of any unreasonable danger to personal safety in the product、Having the attributes that a product should possess、Comply with the standards indicated on the product or its packaging, etc。
2.4Return and exchange rules：The product meets the seven day no reason return policy，merchantWe should actively handle itbuyerofreturn of goodsapply forAnd provide corresponding informationservice。
 
Chapter III：burden of proof
3.1merchantgivebuyerboth sidesapply forInternational Alcohol Wholesale NetworkAfter intervening in dispute resolution，During the dispute resolution process，International Alcohol Wholesale Networkhave the right torequirebuyerperhapsmerchantProvide supporting evidence，justhave the right touse普通mistake专业人士of知识水平and能力answerbuyerandmerchant提交of相关证据材料perform鉴别anddetermine。
3.2Regarding the applicationInternational Alcohol Wholesale Networkinterfere、International Alcohol Wholesale NetworkProof documents required for various types of disputes accepted，useInternational Alcohol Wholesale NetworkThe requirements and various dispute resolution rules shall prevail。
3.3International Alcohol Wholesale NetworkAs an independent third party，Only conduct formal review on the evidence submitted by the buyer and seller，And make independent judgments，Both parties submitting the application shall independently verify the authenticity of the evidence、integrity、Responsible for accuracy and timeliness，And bear the relevant consequences。
 
Chapter Four：transactionDispute Resolution Procedure
4.1.Application and acceptance
4.1.1buyergivemerchantboth sidescome nearorder产生transactiondisputeof，Both parties should prioritize self negotiation，Both parties failed to reach an agreement through negotiation，Then it can beuseapply forInternational Alcohol Wholesale Networkcustomer serviceInterventional treatment。causeInternational Alcohol Wholesale Networkcustomer serviceinterfereof，International Alcohol Wholesale Networkcustomer service即have the right toaccording to本规standardanswerdisputeProcessing。
4.1.2buyergivemerchantboth sidesdirectionInternational Alcohol Wholesale NetworkApply for dispute resolution，Must meetuseUnder certain conditions：
The goods purchased by the buyer must be within theInternational Alcohol Wholesale NetworkOn the platform, through third-party payment institutions orInternational Alcohol Wholesale Network平台认approveof其他支付square式buyofauxiliary word for ordinal numbersthreesquaremerchantgoods。
4.2Dispute resolution
4.2.1International Alcohol Wholesale NetworkDuring the dispute resolution period，Both the buyer and seller should follow theInternational Alcohol Wholesale NetworkSent SMS、Phone or email notifications and requests for timely provision of credentials。
4.2.2International Alcohol Wholesale NetworkAfter collecting the credentials provided by both parties，Disputes will be handled in accordance with these rules；There is no clear provision in this rule，causeInternational Alcohol Wholesale NetworkMake decisions based on their independent judgment。anyonesquareWithout justifiable reasonscause，Failure to provide vouchers as stipulated in the preceding paragraph，International Alcohol Wholesale NetworkHave the right to process according to the actual collected vouchers。
 
two、transactionDispute Resolution Rules
 
Chapter V：Dispute resolution of delivery issues
5.1Rules for handling delivery issues
5.1.1After the consignee refuses to sign for the goods，merchantanswer当reach时contact承运人取回goods。likefollowmerchantidlea surname取回goods所产生of额外shipping fee、Storage fees and other expensescausemerchantSelf responsibility。
5.1.2The consignee canuse本人签收goodsperhaps委托他人代为签收goods，The act of entrusting others to collect on behalf of the consignee shall be deemed as the consignee's own signature。
pay attention to：The carrier placed the goods in the smart express box without the buyer's consent（Mainly refers to setting up in public places，Self service equipment for enterprises engaged in express delivery business to deliver and buyers to pick up parcels），Regardless of whether the logistics information shows receipt or not，None of them are signed for by the buyer themselves，cause此产生of相answercostreach货物风险needcausemerchantbear。
5.1.3Involving objectively identifiable matters，likebuyer提供有效voucherprove签收时既已存existgiveObjectively identifiablewithoutonedeliver情形of，merchantanswersupportbuyerrefund（The buyer refused to sign for it）Or return and refund request。
“Objectively identifiable”：It refers to objectively being able touse直接凭肉眼即approve判断所receiveofgoods表面状况良好justgivegoods页面描述相符，Objectively identifiableof判断范围包括onlywithout限a surname货物of形状、size、quantity、type、Weight, etc。
5.2Proof of delivery issue
5.2.1If the buyer states that they have not received the goods，Butmerchantshowbuyer已签收货物of，merchantneedbearburden of proof，We need to provide the recipient's own signed receipt for the goods、Proof of third-party signature issued by the carrier, including the consignee's authorization to sign for the goods，Confirm that the buyer has received the goods。
5.2.2in compliance withtransactionGenerate returns and exchanges，goods退回至merchantAt the moment，likemerchant签收goodsafteranswera surnamegoodsObjectively identifiableofproblemThere are objectionsperhapscausea surnamegoodsObjectively identifiableproblemRefuse to sign for deliveryof，merchantneedanswergoods已存existObjectively identifiableof情形bearburden of proof，Proof documents stamped with the carrier's official seal are required，confirmReturn and exchange of goodsgoods存existgiveObjectively identifiablewithoutonedeliverof情形（If damaged/missing part/Empty packages, etc）。Detailed rules reference《International Alcohol Wholesale NetworkOpen PlatformReturn and exchange of goodsProcessing rules》。
 
Chapter VI：Dispute resolution of quality issues
6.1Rules for handling quality issues
6.1.1If the product being sold does indeed have quality issues，Buyer applicationInternational Alcohol Wholesale Networkinterfereof，International Alcohol Wholesale NetworkWe will support buyers' requests for returns and refunds，combinejustReturn and exchange of goods产生of所有shipping feecausemerchantbear。
6.1.2Not caused by subjective factors such as improper transportation or use by the user，Causing losses to buyers，suggestionmerchantgivebuyerself行negotiateperhapspass through其他途径解决，International Alcohol Wholesale NetworkwithoutinterfereHandling of such disputes。
6.2Evidence of quality issues
6.2.1If the buyer indicates that the received product has quality issues，And the quality issue cannot be determined through the proof documents provided by the buyer，Buyer applicationInternational Alcohol Wholesale NetworkinterfereAfter dispute resolution，merchantanswer当pressilluminateInternational Alcohol Wholesale NetworkThe need Please provide a formal purchase certificate for the goods，Such as the manufacturer's distribution certificate、Product Qualification Certificate、Commercial invoices and other supporting documents。
6.2.2If the buyer indicates that there are quality issues with the product，justapproveusepass throughbuyer提供of举证prove文件approve判断of（Such as the issue of anti-counterfeiting labeling for products），Buyer applicationInternational Alcohol Wholesale NetworkinterfereAfter dispute resolution，International Alcohol Wholesale Networksupportaccording togoods图片perhaps其他prove材料perform判断，Directly determine whether there are quality issues。
6.3Quality problem detection
If there is a dispute between the buyer and seller over the quality of the goods，combineBuyer applicationInternational Alcohol Wholesale NetworkinterfereAfter dispute resolution，merchantNeed to be directed towardsInternational Alcohol Wholesale NetworkProvide relevant supporting documents（Quality inspection reports issued by authoritative institutions、Product Qualification CertificateWaiting for supporting documents），Can prove that the product has no quality issues，justInternational Alcohol Wholesale NetworkAfter confirming the validity of the proof document，The buyer should also press at this timeInternational Alcohol Wholesale NetworkRequest to provide corresponding testing certificates。But送检ofdetectioncostsupportaccording todetectionReport the results for judgment。
pour：Testing agencies recommend using legitimate and authoritative certification agencies，Testing reports issued by non formal national certification agencies will be considered invalid evidence。

 
Chapter 7：Dispute resolution of freight issues
7.1Rules for Handling Freight Issues：transactioncentreofshipping feedispute，according to“Who is at fault，Who bears the responsibility”The principle of handling，only买卖both sidesnegotiateonedeliverof除外。
7.1.1send out goods、Dispute over delivery fee：
7.1.1.1in compliance withfruitmerchantviolateInternational Alcohol Wholesale Network平台规standardperhapsdid notpressWithin the agreed timesend out goods，Causing the buyer to not receive the goods、Refusing to sign for goods or returning goods after signing for them，buyerapproveuseapply forreturn of goods、refund，Shipping fee requiredcausemerchantbear。
7.1.1.2merchantpressilluminateagree onsend out goodsafter，The consignee has the obligation to receive the goods。After the buyer refuses to sign for the goods，The method of bearing the freight is as follows：

7.1.1.3After the consignee refuses to sign for the goods，merchantanswer当reach时contact承运人取回goods，likemerchantidlea surname取回goodsBut产生额外ofshipping fee、Storage fees and other expenses，standardcausemerchantSelf responsibility。
7.1.2Dispute over return and exchange shipping fees：
7.1.2.1买squaregivemerchantachieverefundagreement，But there was no agreement on the return shipping cost，needcausemerchantbeargive其send out goods相同货运square式ofshipping fee。
7.1.2.2goodsexist换货During the processneed寄送just买squaregivemerchantdid notagree onshipping feebearsquare式of，cause此产生ofshipping fee需causemerchantbear。
7.1.2.3merchantgivebuyernegotiatereturn of goodsonedeliverafter，Not here24Provide a return address within hours，Or if the provided return address is incorrect, resulting in the buyer being unable to return the item or the item cannot be delivered after returning it，merchantWithout justifiable reasonscauseRefuse to sign for deliverygoodsof，buyerhave the right to直接apply forgoodsrefundhandle，return of goodsshipping feecausemerchantbear。likemerchantneed取回goodsof，Should be negotiated separately with the buyer or resolved through other means。
7.1.2.4buyerperhapsmerchantapply forInternational Alcohol Wholesale NetworkInterventional treatmentdisputeof，likemerchantagreereturn of goodsof，onlybuyerexistdid notandmerchant确认of情况下，使use了到付square式givemerchantreturn of goods，merchantanswer先支付shipping fee签收货物，causea surnamebuyer到付But产生of多余ofshipping fee，merchantapproveusegivebuyernegotiatebear。
7.1.3Logistics freight dispute
Without the buyer's explicit consent，likemerchantdid notpressilluminategivebuyeragree onofsquare式send out goods，Buyers have the right to refuse to sign for the goods，send out goodsreachreturn of goodsshipping feecausemerchantbear。
7.1.4Disputes over freight charges for goods
7.1.4.1If the buyer provides valid evidence to prove that there is a problem with the received goods（Like quality issues）perhapscorrectfollow为merchant承诺did not履行But导deliverofreturn of goodsrefund，goods退回Shipping fee requiredcausemerchantbear；
7.1.4.2support“seven daysunreasonablecausereturn of goods”Goods of service，After the return or exchange, the shipping cost will be borne as follows：

7.1.5Agreed freight dispute
7.1.5.1shipping feecauseThe buyer bears the responsibilityof，merchantdirectionbuyer收取ofshipping feewithout得高a surname承运人of收费标准。
7.1.5.2goods描述centreanswershipping fee做出两个use上ofwithout同描述，perhaps者实际发生ofshipping feegivegoods描述ofshipping feewithoutonedeliverof，useadvantage a surnamebuyerofshipping fee描述为准。
7.2Evidence for freight issues
买squaregivemerchantboth sidesapply forInternational Alcohol Wholesale NetworkInterventional treatmentshipping feedisputeafter，International Alcohol Wholesale NetworkHave the right to request both parties to provide evidence on relevant dispute issues，useuseVerify dispute issues。
7.3To reduce freight disputes，merchantShould be ingoodsdetails页centreanswershipping feein compliance withActual explanation，Avoid ambiguous descriptions，misleadbuyer。
 
Chapter VIII：Dispute resolution of return and exchange issues
8.1 To ensuretransactionDuring the processmerchantandbuyerbetweenofReturn and exchange of goodsproblemapproveusereach时得到解决，Reduce disputes arising from this，merchantShould be inhandleReturn and exchange of goodsproblem时遵守use下规standard：
8.1.1【Return and exchange address】
buyer提出Return and exchange of goodsapply forafter，likemerchantagree，Should be in24小时内answerexistmerchantafter台answerbuyer提交oforderperformReturn and exchange of goodshandle。in compliance withfruitmerchant逾期did nothandle，International Alcohol Wholesale Networkcustomer servicecontactmerchant，justdeterminemerchantagreeReturn and exchange of goods，canusemerchant最aftermaintenanceofaddress作为return of goodsAddress pushbuyer，in compliance withmerchantThere are multiplereturn of goodsaddress，Please revise accurate information in a timely manner，To avoid the inability to receive returns normally。in compliance withfruitmerchant提供ofreturn of goodsaddress错misleaddeliverbuyeroperate退回goodsafterunable送达of，needcausemerchantbearfollow此产生ofreturn of goodsshipping fee。
likeInternational Alcohol Wholesale Networkcustomer servicecontactmerchant，merchantwithoutagreeReturn and exchange of goods，standardneedmerchantcontactbuyer沟通whether or notperformReturn and exchange of goodshandle，in compliance with沟通afterbuyer坚持Return and exchange of goods，both sidesdid notachieveonedeliver，standardaccording to《International Alcohol Wholesale NetworkOpen PlatformReturn and exchange rules》Processing；
8.1.2 【Return and exchange methods】
buyer提交售afterReturn and exchange of goodsapply forafter，merchantansweraccording toactual situationin compliance with实reach时通知buyer，in compliance with：buyerwithout得使use货到付款square式支付shipping fee等。buyerSend it backreturn of goodsgoodsafter，merchant有收货of义务。
8.2 Principles for handling return and exchange issues
8.2.1buyer提交售afterReturn and exchange of goodsapply forafter，use户deliver电merchant，merchantagreeafterexistmerchantafter台添加Return and exchange of goodsapply for，in compliance withfruitmerchantNot here24Process within hours and provide a return address，perhaps者提供return of goodsaddress错misleaddeliverbuyerunablereturn of goodsperhaps退回goodsafterunable送达of，perhaps者buyeraccording togivemerchant售afternegotiate结fruitoperatereturn of goodsafter，merchantWithout justifiable reasonscauseRefuse to sign for deliverygoodsof，buyerhave the right to直接apply fororderrefundhandle，相关ofreturn of goodsshipping fee也causemerchantbear。in compliance withmerchantneed取回goodsof，Should be negotiated separately with the buyer or resolved through other means。
8.2.2buyeraccording tomerchant售after审核结fruitoperateReturn and exchange of goods时，goodsexistReturn and exchange of goodsDuring the processin compliance withfollowmistakemerchant原follow导deliver损毁、missing（in compliance withLogistics loss、Lost item、Lost gifts, etc），merchanthave the right to拒绝buyerofReturn and exchange of goodsrequire。
8.2.3buyerSubmit for exchangeapply forcombine得到merchant审核agreeafter，merchantShould be inreceivebuyer退回ofgoodsafter48The hour isbuyeronce moresend out goods，combineexist规定time内answerbuyerofReturn and exchange of goodsProcessing。
8.3 The issue of providing evidence for returns and exchanges
Application from both buyer and sellerInternational Alcohol Wholesale NetworkInterventional treatmentReturn and exchange of goodsdisputeafter，International Alcohol Wholesale NetworkHave the right to request both the buyer and the seller to provide evidence on relevant dispute issues，useuseVerify dispute issues，merchantanswer遵守use下规standard：
8.3.1in compliance withfruitmerchantshowdid notreceivereturn of goods，ButbuyerConfirmed alreadyreturn of goodsof，buyeranswer提供相关prove（in compliance withexpress deliverysend out goodsone、Sign for receipt, etc），likemerchant仍did notreceivereturn of goodsof，Please contact the carrier for handling on your own。
8.3.2in compliance withfruitbuyershowmerchant提供ofreturn of goodsaddresscorrect错误of，International Alcohol Wholesale Networkhave the right toaccording tomerchant系统填写ofreturn of goodsaddressperform核实，And make a judgment。
8.3.3in compliance withfruitmerchantanswerbuyer退回ofgoodsThere are objections，Refusing to sign for the goods or having objections to the returned goods after signing for them，merchantanswer提供相关prove文件（in compliance with：Proof stamped with the official seal of the logistics company）Confirm the status of the returned product。
 
chapter：Dispute resolution for discrepancies in product description
9.1Describe the principles for handling non compliant issues
9.1.1in compliance withbuyerreceiveofgoods跟merchantgoodsdetails页描述withoutonedeliverof，buyerhave the right toapply forreturn of goodsrefund，相关ofsend out goodsreachreturn of goodsshipping feecausemerchantbear；
9.1.2in compliance withfruittransactioncentremerchant没有answergoodsof描述agree on清楚of（in compliance with：The product is an imported item，But no explanation was given regarding the importing country）:
9.1.2.1buyergivemerchantIt's already donerefund事宜achieveonedeliverof，But there was no agreement on the freight cost，standardneedmerchantbearsend out goodsshipping feereachreturn of goodsshipping fee。
9.1.2.2buyergivemerchantdid notcome nearrefund事宜achieveonedeliverof，apply forInternational Alcohol Wholesale Networkinterfereafter也unable判定责任squareof，merchantansweragreebuyerofreturn of goodsrefundhandle，send out goodsshipping feecausemerchantbear，return of goodsshipping feecauseThe buyer bears the responsibility。
9.2Evidence for describing discrepancies
9.2.1in compliance withfruitbuyerreceiveofgoods跟merchantgoodsdetails页描述withoutonedeliver，apply forInternational Alcohol Wholesale NetworkinterfereAfter dispute resolution，buyeranswer提供goodsof相关图片，in compliance withpass through图片approveuse直接判定goodswhether or notonedeliverof，International Alcohol Wholesale Networkhave the right toaccording togoods图片perform判断；
9.2.2in compliance withfruitbuyerreceiveofgoods跟merchantgoodsdetails页描述withoutonedeliver，apply forInternational Alcohol Wholesale NetworkinterfereAfter dispute resolution，buyer提供goodsof相关图片after，in compliance withgoodsproblempass through肉眼unable做出判断of，International Alcohol Wholesale NetworksupportcanrequiremerchantProvide relevant supporting documents，Such as the manufacturer's distribution certificate、Product Qualification Certificate、commercial invoice、detectionVouchers, etc，useJust verifyhandle。
 
chapter x：send out goodsproblemdisputehandle
10.1 To ensuretransactionSuccessfully completed，letbuyer尽快receivegoods，避免follow为send out goodsproblem导delivertransactiondispute，merchantexistsend out goods时answer当遵守useNext few itemsrequire：
10.1.1【send out goodstime】
buyergivemerchantcome nearsend out goodstimeself行agree onof，merchant须existbuyer付款afterpressilluminateexistWithin the agreed timesend out goods；
buyergivemerchantcome nearsend out goodstimedid notagree onof，merchant须existbuyer付款afterpress《International Alcohol Wholesale NetworkOpen Platformsend out goods管理规standard》规定oftimesend out goods；
Presale、Customized products，相answerofsend out goodstimemerchantanswer当existgoodsdetails页centreDescribe truthfully具体ofsend out goodstime；
likemerchant参give了International Alcohol Wholesale NetworkOpen Platform官square发起of促销活动（in compliance with6.18、11.11、12.12Waiting for promotional activities），相answersend out goodstimepressInternational Alcohol Wholesale Network平台规standard公告announcementofsend out goodstime为准；
National holidayuseInternational Alcohol Wholesale NetworkOpen Platformmerchant通知perhaps公告ofsend out goodstime为准。
merchantofsend out goodstime，correctuse承运商系统内揽件记录oftime为准。likebuyerexistmerchant还did notsend out goodsSubmitted at the timerefundapply for，likemerchantcontinue anywaysend out goodsof，answer当先征得buyerofagree。likemerchantdid not经buyerofagreeexistBuyer applicationrefundafter强行send out goodsof，buyerhave the right to选择拒收，at this timemerchantanswer当self行追回已经发出ofgoods，onlybuyer已经签收combinejust确认收货of除外。
10.1.2【Receiving address】
merchantanswer当pressilluminatebuyerexistordercentre填写ofReceiving addressperformsend out goods，likebuyergivemerchantFurther agreement on modificationReceiving addressof，answerpressagree on修改ofaddressperformsend out goods。in compliance withfruitgoodsneedbuyer到指定of地点self提of（in compliance withlogistics公司self提of情况），merchantShould be ingoods告知buyersend out goodssquare式，同时也answer当existsend out goodsPreviously clearly informedbuyercombine征得buyerofagree。
10.1.3【send out goodslogistics】
in compliance withmerchantandbuyeragree on了特定of承运人（in compliance withlogistics公司等）send out goods，merchantanswer当pressagree onperformsend out goods；否standardbuyerhave the right to选择拒收goods，相answer损失causemerchantbear。
10.3 send out goodsPrinciples for handling problems
like买卖both sidescome nearsend out goodsDisputes arising from issues，apply forInternational Alcohol Wholesale Networkinterfereof，pressin compliance with下原standardhandle：
10.3.1in compliance withmerchantviolate了send out goodsrequire，导deliverbuyer没有receive货、Refusing to sign for goods or returning goods after signing for them，buyermay applyrefund。
10.3.2in compliance withmerchant提供有效voucherapproveuseprovebuyer已receivegoods，justbuyerdid notanswervoucher提出其他异议of，merchanthave the right to拒绝buyer该orderofrefundrequire。
10.4 send out goodsproblemof举证
10.4.1买卖both sidescome nearsend out goodsproblemapply forInternational Alcohol Wholesale Networkinterfereafter，merchantwhether or notpressInternational Alcohol Wholesale NetworkOpen Platformsend out goodsrequire、send out goodstimesend out goodsof，The judgment will be made based on the time information recorded in the carrier's system for collection。in compliance withmerchantThere are objectionsof，Please provide proof of the logistics company's official seal（approveconfirmmerchant实际of揽件timedid not违约），perhapsgivebuyeragree onsend out goodstimeof记录等voucher，useconveniencehandle；
10.4.2in compliance withbuyershow没有receive货物onlymerchantIndeed, it has beensend out goodsof，merchantanswer提供相answerofsend out goodsvoucher（in compliance withlogistics公司send out goodsone），reachbuyer已签收ofvoucher（buyer本人签收底oneperhapsbuyer授权auxiliary word for ordinal numbersthreesquare签收of加盖logistics公司公chapterofprove等），useJust verify；
10.4.3in compliance withmerchantdid notpressilluminategivebuyeragree onofsend out goodssquare式send out goodsof，merchantanswer提供givebuyeragree ononedeliverof记录等prove予useconfirm，useJust verify。
 
auxiliary word for ordinal numbers十onechapter：invoice&Dispute resolution of gifts
buyerexistInternational Alcohol Wholesale NetworkOpen Platformbuymerchantofgoods，have the right torequireProvide shopping servicesinvoicemerchantIssueinvoice时answerpressilluminatebuyer实际支付of货款amount of money，combine依据Buyer applicationIssueinvoice时填写ofinvoicecontent（look up、amount of money、quantity、invoice公chapter等）Issuing，in compliance with有疑问approveusecontactbuyerperform确认，use避免after期产生without必要ofdispute。
赠品correct指merchantexist所售goods外赠送givebuyerof物品。To avoid unnecessary disputes in the later stage，merchantansweranswergoods所含有of赠品perform清晰、in compliance with实of描述，without得有misleadbuyerof信息出现。
11.1invoice&Principles for Handling Gift Issues
11.1.1invoicePrinciples for handling problems
11.1.1.1transactionDuring the processlikemerchantprovidesinvoicegivebuyer，after期transactionIt happenedreturn of goodsrefundof，buyerneedsupportinvoiceonecombine退回。likebuyerdid notsupportinvoice退回perhapsinvoicemissing，merchantgivebuyerself行negotiatehandle。
11.1.1.2likebuyer下one时已requiremerchantIssueinvoice，perhaps提出requirecombinejustmerchantCommitted tobuyerIssueinvoiceof，followmerchantof原follow导deliverbuyerdid notreceiveinvoiceof（in compliance withdid notIssueperhaps推延Issue），selfbuyerFrom the date of feedbackmerchantexist30Still unable to issue within days（in compliance withPage labelpour开票timeof，usePage labelpourtime为准顺延30day），buyerhave the right toapply forreturn of goodsrefund，相关ofsend out goodsreach退回shipping feecausemerchantbear。
11.1.2Principles for Handling Gift Issues
11.1.2.1likemerchantofgoods描述centrepourComes with free gifts，perhapsdid notpourbrightonly买卖both sidesnegotiate确认onedeliver有赠品附送of，after期transaction最终It happenedreturn of goodsrefundof，buyerneedsupport赠品onecombine退回；likedid not退回，merchanthave the right topressilluminate赠品of市场价格（in compliance withbuyerThere are objections，apply forInternational Alcohol Wholesale Networkinterfereof，causeInternational Alcohol Wholesale NetworkEstimate according to the actual situation）Collect corresponding fees。
11.1.2.2likemerchantofgoods描述centrepourComes with free gifts，perhapsdid notpourbrightonly买卖both sidesnegotiate确认onedeliver有赠品附送of，transactiongoods无problemBut赠品存existproblem，merchanthave the right to只受理赠品problem。
11.1.2.3in compliance with赠品作为goodsone独产生transaction生成orderof，相answerofdisputeproblempress正常goodsofdisputeProcessing rulesProcessing。
11.2invoice&Evidence for gifts
transactiongoods最终return of goodsrefundof，likemerchantshowdid notreceivebuyer退回ofinvoiceperhaps赠品of，apply forInternational Alcohol Wholesale NetworkinterfereAfter dispute resolution，merchantneed提供express delivery公司加盖公chapterof收货prove，approveconfirmmerchantreceiveof货物确实无invoiceperhaps赠品of情况；perhapsbuyer承认did not退回invoiceperhaps赠品of沟通记录等，useconvenienceInternational Alcohol Wholesale NetworkHandle corresponding disputes。
 
auxiliary word for ordinal numbers十twochapter: Customized product dispute resolution
定制goods主要correct指buyerinterfere产品of生产过程，use获得符合self己of个人category性、demandusereach尺寸样式ofgoods，examplein compliance with：Apply the specified pattern、Printing text onto designated products，Or products made according to one's own needs。follow此likebuyergivemerchantperform定制goodstransactionof，merchantanswer当existgoods页面centrebright确告知buyergoodsof生产周期、send out goodstime，combineexistbuyer下oneaftercontactbuyer确认agree on好goodsof交付time、Delivery standards, etc，Avoid unnecessary disputes。
12.1Principles for handling customized products
merchant出售ofgoodsin compliance withcategorya surname定制goodsof，likeApplication from both buyer and sellerInternational Alcohol Wholesale NetworkinterfereAfter dispute resolution，International Alcohol Wholesale Networksupportaccording tomerchantgoodsdetails页centreof描述，usereach买卖both sidesexisttransaction前ofagree on情况来perform判断reachhandle，Customized productswithoutsupport“seven daysunreasonablecausereturn of goods”，onlymerchantin compliance withself行提供return of goods承诺of情况除外。
12.1.1There is already a clear agreement
12.1.1.1likegoods确实存exist描述without符、Quality issues and other situations，merchantanswer接受buyerofReturn and exchange of goodsapply for。
12.1.1.2Unless there is indeed a discrepancy in the description of the product、Quality issues and other situations，Not meeting the customization requirements agreed upon by both parties，withoutsupportReturn and exchange of goodsapply for，onlyin compliance withmerchantbright确表brightwithout履行定制agree onof情况除外。
12.1.1.3likebuyerWithout justifiable reasonscauseRefuse to sign for delivery定制goods，merchantapproverequireThe buyer bears the responsibilitysend out goodsreachreturn of goodsshipping fee，reachmerchantfollow此产生of损失。
12.1.2Unclear or no agreement
12.1.2.1likebuyergivemerchantdid notagree on具体of交付time，justmerchantgoodsdetails页did notcome near交付timeperform说brightof，merchantanswer当pressInternational Alcohol Wholesale NetworkOpen Platform规定ofmistake特殊goodssend out goodstime为buyerperformsend out goods，likemerchantNot hereagree onof交付time内send out goodsof，answer接受buyerofrefundapply for。
12.1.2.2likebuyer提出of交付标准without清晰存exist冲突，justmerchantdid notgivebuyerperform确认of，merchantanswer为buyerhandlereturn of goodsrefund，send out goodsreachreturn of goodsshipping fee均causemerchantbear。
12.1.2.3likebuyergivemerchant已agree on了具体of交付标准，onlybuyerexistmerchant开始生产after提出新ofdemand（该新demand买merchantboth sides之前combinedid notagree on，At the same time, this demand will lead to changes in the attributes of the product, etc），follow此引起ofdisputeapply forInternational Alcohol Wholesale Networkinterfereafter，International Alcohol Wholesale Networksupportaccording to买卖both sidesof举证情况，press“Who is at fault，Who bears the responsibility”原standardProcessing。
12.2Evidence for customized products
likebuyershowreceiveof定制goodsgive之前agree onof情况存existwithoutonedeliver时，buyerneedaccording todisputeproblem提供相answerof证据予useprovegoods确实giveagree onwithoutonedeliver。
 
Chapter XIII：Dispute over order operation issues
To ensuretransactionSuccessfully completed，避免follow为orderoperateproblem导delivertransactiondispute，merchantexistorderoperatecorrectanswerpressilluminate《International Alcohol Wholesale NetworkOpen Platformmerchantorder权限give使use流程说brightandrequire》operate。
13.1orderoperatePrinciples for handling problems
like买卖both sidescome nearorderoperateDisputes arising from issues，apply forInternational Alcohol Wholesale Networkinterfereof，pressin compliance with下原standardhandle：
13.1.1in compliance withmerchantviolate了orderoperaterequire，导deliverdid not经buyeragreeoforder取消of，buyermay applycompensation，compensateamount of moneywithout超过order实付amount of moneyof30%，highestamount of money500first。
13.1.2in compliance withmerchant提供有效voucherapproveuseprovebuyer已negotiateonedeliverof，justbuyerdid notanswervoucher提出其他异议of，merchanthave the right to拒绝buyer该orderofcompensationrequire。
13.2send out goodsproblemof举证
13.2.1买卖both sidescome nearorderoperateproblemapply forInternational Alcohol Wholesale Networkinterfereafter，merchantwhether or notpress《International Alcohol Wholesale NetworkOpen Platformmerchantorder权限give使use流程说brightandrequire》operateof，请提供相关ofBuyer application（cancellation of order、refund、return of goods）Proof of phone recording or confirmation of consent via text message, etc，useconveniencehandle。
 
three、supplementary provisions
13.1 International Alcohol Wholesale NetworkOpen Platformmerchantof行为，发生exist本管理规standard生效之日use前of，Apply the rules at that time。发生exist本管理规standard生效之日useafterof，Apply these rules。
13.2 International Alcohol Wholesale Networkapproveaccording to平台运营情况随时调整本管理规standardcombineuse“International Alcohol Wholesale NetworkOpen Platform”公告of形式directionmerchantannouncement。
13.3 merchantanswer遵守国家法律、administrative regulations、Departmental regulations and other normative documents。For any suspected violation of national laws、administrative regulations、Departmental regulations and other normative documentsof行为，This rule already has provisions，Applicable to this rule。There is no provision for this rule yet，International Alcohol Wholesale NetworkHave the right to handle at discretion。onlyInternational Alcohol Wholesale Networkanswermerchantofhandlewithout免除其answerbearof法律责任。merchantexistInternational Alcohol Wholesale NetworkAny behavior，Should comply with bothInternational Alcohol Wholesale NetworkAgreements signed with its affiliated companies。
13.4 This rule is from2024year10the moon1Start trial operation from [date]，a surname2024year12the moon1Effective on [date]。